Outback Trails will be working with Gold Standard Certified hotels and tour operators to ensure the safety of our guests and staff.
We will only be offering private tours, once per day commencing at 9 am for your safety. This means you and your tour group will have the trails to yourselves and there will be no joint group tours from other locations.
Why? - This is due to the sanitation of all riding equipment and the sitting time required for it to dry adequately and be ready for future usage. We feel this is the safest option for our guests and staff at this time.
All of our staff have gone through training to ensure they are up to date on all the new standards and procedures we have implemented for everyone's safety.
Until further notice our physical office will be changed to virtual only and all bookings will now be taken through partnering hotels and vacation properties; we will also provide information and take bookings on the phone, FB Messenger and email. We strongly discourage walk-ins - prior appointment or reservation is required.
All payments will be taken online when possible, via payment app or through booking resorts. Handling of cash is discouraged but we will take cash payments if required.
We have a staff member, our Coordination Manager, whose sole responsibility is to ensure that high sanitation standards are maintained for the safety of all guests and staff. The CM is also our point of contact between OBT and the health authorities should we have a medical incident.
All guests and staff will be required to wear a mask until they are mounted and on the trail outside the gate. We request that a reasonable distance be maintained for personal safety and, of course, it is always recommended to keep a certain distance between the horses. On dismounting and mounting at the rest areas, kindly use masks.
Please note we will no longer be supplying saddle bags or personal carry bags and request that all guests bring along their own backpack, etc. in which to safely place their water, phone, towel, etc. We also request that guests bring along their own sanitizing wipes or gel to use whenever appropriate or required along the trail itself.
Should we have a medical incident with a guest, we have a set of protocols to handle the situation with care and consideration for everyone involved. Your safety is of utmost importance to us.
We will have a flexible cancellation policy with advance bookings in regards to cancellations due to Covid-19.